Ubet Wallet Privacy Policy – Our Commitment to Protecting Malaysian Members' Data

This Privacy Policy ("Policy") describes the privacy practices of Ubet Wallet ("we", "platform") in relation to personal information collected from users ("members", "you") who access or use the ubetwallet.best platform and all services provided therein.

Ubet wallet regards member privacy as the foundation of trust between the platform and its users. We understand that in using an online betting platform, you are entrusting us with sensitive information — from personal details to financial transaction records. We take that trust seriously, upholding it through this policy and through the technical measures we implement every day.

This Policy applies to all information collected through the Ubet Wallet platform, including during the registration process, betting activity, financial transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay, and interactions with our customer support team.

Ubet wallet collects several categories of personal information to enable us to provide a secure, fair, and fully functional service. Below are the types of information we collect and the reasons for doing so:

Account Registration Information:

• Full name as stated on your identification card.
• A valid, active email address.
• A registered Malaysian mobile number.
• Password (stored as an encrypted hash, never in plain text).
• Date of birth for age verification (18 and above is mandatory).

Financial Transaction Information:

• Deposit and withdrawal records with date and time.
• Payment method used (TNG eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay).
• The associated account number or payment identifier.
• Transaction history for anti-money laundering (AML) compliance purposes.

Platform Usage Information:

• Betting history and gaming activity (Live Casino, Sports Betting, e-sports, blackjack, badminton).
• Session duration and platform usage patterns.
• Game preferences and account settings.

Automatic Technical Information:

Ubet wallet uses the personal information collected solely for legitimate and necessary purposes in operating the platform. These purposes are as follows:

• Account Management: To create, verify, and manage your ubet wallet member account.
• Transaction Processing: To securely and accurately process deposits and withdrawals via your chosen Malaysian local payment method.
• Identity Verification: To comply with legal requirements relating to identity verification and anti-money laundering (AML/KYC).
• Platform Security: To detect and prevent fraud, account misuse, and activities that violate our terms of service.
• Customer Support: To enable our support team to assist you effectively when you reach out via live chat or email.
• Service Improvement: To understand how the platform is used and make improvements based on actual usage patterns.
• Service Communications: To send important account-related notifications such as transaction confirmations, security alerts, and policy updates.
• Marketing Communications: To send promotions and exclusive offers — only if you have agreed to receive them. You can unsubscribe at any time.
• VIP Programme: To calculate and manage your VIP status and associated benefits based on your account activity.
• Responsible Gambling: To monitor activity patterns that may indicate problem gambling and provide appropriate assistance where necessary.

Ubet Wallet does not sell, rent, or trade members' personal information to any third party for commercial purposes. However, in operating the platform, we may need to share certain information with the following parties under limited and controlled circumstances:

• Payment Processing Providers: Local payment service providers associated with TNG eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay receive only the information needed to process your transaction. They are bound by strict confidentiality agreements.
• Platform Technology Providers: Companies providing technical infrastructure, gaming software, and security services may access the technical data required to deliver their services. All vendors are bound by data processing agreements that meet industry standards.
• Legal Authorities: ubet wallet will disclose information to the relevant authorities where required by law, court order, or to support a legitimate criminal investigation. We will endeavour to notify the affected member in advance unless prohibited from doing so by law.
• Business Sale Parties: Should Ubet Wallet be involved in a restructuring, merger, or business sale, member information may be transferred to the new entity. Members will be notified in advance and will have the option to close their accounts if they do not agree.

In all instances of information sharing described above, we ensure that only the data strictly necessary for that purpose is shared, and that recipients are bound by confidentiality obligations equivalent to Ubet Wallet's own standards.

Ubet Wallet implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or accidental destruction. These measures include:

• 256-bit SSL Encryption: All data transmitted between your browser and Ubet Wallet servers is encrypted using the latest TLS protocol with 256-bit keys.
• Data-at-Rest Encryption: Sensitive information stored in our databases — including passwords and payment details — is encrypted using industry-standard encryption algorithms.
• Two-Factor Authentication: Two-factor authentication (2FA) is available on all accounts as an additional layer of security beyond your password.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect and respond to threats or suspicious activity immediately.
• Internal Access Controls: Only staff with a legitimate work requirement are permitted to access members' personal data, and all access is logged and monitored.
• Regular Security Audits: The ubet wallet platform undergoes independent security audits on a regular basis to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan: We have clear procedures in place to respond to security incidents, including notifying affected members within 72 hours.

Ubet Wallet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform operations — including verifying your login session, security, and betting cart functionality. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookie: Storing your personal preferences — such as interface language, display settings, and game preferences — to deliver a more personalised experience on your next visit.
• Analytics Cookies: Collects aggregated information about how you use the platform to help us understand which areas are most useful and where improvements are needed. This data is processed in aggregate form and does not identify you individually.
• Security Cookie: Helping our systems identify suspicious activity, fraud attempts, and unauthorised access to your account.

You can manage and delete cookies through your browser settings. Disabling essential cookies may affect the functionality of the ubet wallet platform. For more information on managing cookies, refer to your browser's help function.

Ubet Wallet retains your personal data for as long as your account is active and for the required period following account closure to fulfil relevant legal and business obligations.

• Active Account Data: Retained for as long as your account remains active and for 5 years after account closure, in accordance with Malaysian financial record-keeping and legal compliance requirements.
• Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in accordance with financial record-keeping and anti-money laundering legal requirements.
• Communication Logs: Communication records with our support team are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data: Technical logs and analytics data are retained for a maximum of 13 months before being deleted or anonymised.

Where personal data needs to be transferred outside Malaysia — for example, to cloud infrastructure providers or international gaming technology vendors — Ubet Wallet ensures that such transfers are made only to destinations with equivalent or higher data protection standards, and with appropriate safeguards such as standard contractual clauses.

As a Ubet Wallet member, you have the following rights regarding your personal data. All requests relating to these rights may be submitted to our support team by email at support@ubetwallet.best:

All requests relating to the above rights will be processed within 30 working days from the date we receive a complete request. We will confirm the action taken to you in writing via the email address registered to your account.

The Ubet Wallet platform is exclusively for users aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18. Our registration process requires date-of-birth verification, and we have monitoring systems in place to detect accounts that may belong to underage users.

Should we discover that we have collected personal information from an individual under the age of 18, we will take immediate steps to:

• Immediately closing the account in question.
• Delete all associated personal information from our systems.
• Returning any remaining account balance in accordance with the established procedure.

The Ubet Wallet platform may contain links or references to third-party websites and services. This Privacy Policy applies solely to the ubetwallet.best platform and services operated directly by Ubet Wallet.

Ubet Wallet is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of any website you visit via links from our platform. Please note that the payment methods we support — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Maybank2u — each have their own privacy policies governing your data when you use those payment services.

Ubet wallet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or member feedback. We are committed to handling such changes in a transparent and responsible manner.

For any material changes — that is, changes that significantly affect how we collect, use, or protect your data — we will:

• Sending an email notice to all registered members at least 14 days before the changes take effect.
• Displaying a clear in-platform notification when you log in.
• Updating the "Last Updated" date at the top of this page.

For minor updates such as grammatical corrections, clarifications that do not alter the substance of the policy, or contact information changes, we may make amendments without prior notice but will update the version date accordingly. It is each member's responsibility to review this Privacy Policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Ubet Wallet handles your personal data, we encourage you to reach out to us through the following channels:

• Email: support@ubetwallet.best — for written enquiries requiring a detailed response. We are committed to replying within 24 business hours.
• Live Chat: Available 24/7 in the bottom corner of the platform — for urgent enquiries that require a quick response in Bahasa Melayu.

When contacting us regarding privacy matters, please clearly state that your enquiry relates to the Privacy Policy or your personal data. This helps us direct your query to the most appropriate team and provide a more accurate and useful response.

If you are not satisfied with our response to any privacy concern, you have the right to refer the matter to the relevant data protection authority in Malaysia.