Ubet Wallet Terms & Conditions – A Complete Guide for All Malaysian Members

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and the Ubet Wallet platform ("Ubet Wallet", "we", or "the platform"). These Terms govern all aspects of your use of the ubetwallet.best website and all services provided therein.

By accessing, registering for, or using any part of the Ubet Wallet platform — including live casino, Sports Betting, e-sports, blackjack, and other sections — you confirm that you have read, understood, and agree to be bound by these Terms and all policies incorporated herein by reference, including our Privacy Policy and Responsible Gaming Policy.

Ubet Wallet reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted on the platform. Members will be notified via email or account notification for any material changes. Continued use of the platform after such changes constitutes acceptance of the revised terms.

To register and use the Ubet Wallet platform, you must meet the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Possess full legal capacity to enter into a binding agreement.
• Not be located in a jurisdiction that prohibits online betting activities.
• Registering only one account per individual — multiple accounts for the same individual are not permitted.
• Has never been banned or suspended from the Ubet Wallet platform previously.
• Not representing or acting on behalf of any other individual during registration.

During the Ubet Wallet account registration process, you agree to provide accurate, complete, and up-to-date information. The required details include your full name, a valid email address, an active Malaysian phone number, and a secure password.

You are solely responsible for keeping your account login credentials confidential, including your password and two-factor authentication details if enabled. Ubet Wallet will never ask for your password through any communication channel. If you suspect your account has been accessed without authorisation, please contact our support team immediately.

Each individual is permitted to hold only one Ubet Wallet account. If you discover that a duplicate account has been created in your name, please notify our support team. Duplicate accounts detected by our system may be suspended without prior notice.

Ubet Wallet accepts deposits via the following Malaysian payment methods only: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX online banking via Maybank2u or CIMB Clicks. International payment methods and foreign currencies are not accepted.

The minimum accepted deposit is RM 10 per transaction. All deposits are processed in Malaysian Ringgit (MYR) only. No processing fees are charged to members for any deposit made via the methods listed above.

• Deposits via TNG eWallet, GrabPay, Boost, ShopeePay, and DuitNow are processed instantly.
• FPX deposits are subject to each bank's processing speed, typically between 5 and 15 minutes.
• All deposits must be made using a payment method registered in the member's own name. Funds from third parties are not accepted.
• Ubet Wallet reserves the right to request verification of source of funds where required by the platform's compliance policy.

Ubet Wallet members may request a withdrawal at any time, subject to the following conditions. Withdrawals will be processed to the same payment method used for the most recent deposit, or to another verified method registered under the member's name.

The minimum withdrawal amount is RM 30 per transaction. Withdrawal processing times are as follows, based on VIP tier:

• Standard Member: 5 to 10 minutes to TNG eWallet or DuitNow.
• VIP Bronze & Silver: 5 minutes.
• VIP Gold: 5 minutes with queue priority.
• VIP Platinum: 3 minutes.
• VIP Diamond: Instantly, with no delay.

Withdrawals may take longer to process if additional compliance checks are required, particularly for first-time withdrawals from new accounts or unusually large withdrawal amounts. Ubet Wallet reserves the right to request identity verification documents before processing withdrawals in such cases.

All bonuses and promotions offered by Ubet Wallet — including the Welcome Bonus of up to RM 500, VIP cashback, reload bonuses, and special promotions — are subject to the specific terms stated alongside each offer. The general terms that apply to all bonuses are as follows:

• One welcome bonus per account, per phone number, and per IP address/device.
• Welcome bonus carries a rollover requirement 5x of the total bonus received.
• Rollover requirements must be met within 30 days calendar days from the date the bonus is credited.
• Bonuses that do not meet the rollover requirement within the stipulated period will automatically expire and be forfeited.
• Ubet Wallet reserves the right to withdraw bonuses if there are any signs of abuse or fraud.
• Bets placed on the Tie market in baccarat do not count towards rollover completion.
• Weekly VIP cashback is credited every Monday and may be withdrawn without any additional rollover requirement.

Ubet Wallet reserves the right to modify, suspend, or terminate any promotion at any time. Members will be notified of such changes via account notifications or email with reasonable notice.

All bets placed on the Ubet Wallet platform — covering Live Casino, Sports Betting (Malaysia Super League, EPL, badminton, and more), e-sports (MLBB, CS2, Valorant, Dota 2), and blackjack — are subject to the respective game rules available in the platform's help section.

• Confirmed bets cannot be cancelled by members, except in cases of technical errors verified by Ubet Wallet.
• In the event of a technical disruption during a gaming session, Ubet Wallet will settle transactions based on the last valid record in the system.
• Game results issued by the system or dealer are final. Any result displayed incorrectly due to a technical error will be corrected based on the valid system record.
• Bets placed through fraudulent methods, system bug exploitation, or member collusion to gain an unfair advantage will be voided and the accounts involved may be closed.
• Ubet Wallet reserves the right to set minimum and maximum betting limits for any game or market at any time.

For Sports Betting, the odds displayed at the time a bet is placed are the odds used to calculate winnings, except in cases of obvious error corrections. Ubet Wallet is not responsible for betting outcomes influenced by incorrect information from external sources.

The security of your Ubet Wallet account is a shared responsibility between you and our platform. On our end, Ubet Wallet employs 256-bit SSL encryption to protect all data and transactions, an active 24/7 fraud detection system, and two-factor authentication (2FA) available for all accounts.

On your part, you agree to:

• Use a strong, unique password that is not shared with any other platform.
• Not sharing your account login credentials with anyone, including family members.
• Promptly reporting to Ubet Wallet if you suspect any unauthorised access to your account.
• Ensuring that the device used to access the platform is secure and free from malware.
• Not use automated software or scripts to access or interact with the platform.

Ubet Wallet shall not be liable for any losses arising from a member's own negligence in maintaining the security of their account.

Ubet Wallet treats member privacy as its highest priority. All personal information you provide during registration and use of the platform is collected, stored, and processed in accordance with our Privacy Policy, available on the /privacy-policy.

In short, Ubet Wallet is committed to:

• Not selling or renting your personal information to any third party.
• Using your data solely for platform operations and service improvement purposes.
• Providing you access to the information we hold about you upon request.
• Implement appropriate technical and organisational security measures to protect your data.
• Notify you promptly in the event of any data breach that may affect your information.

Ubet Wallet is committed to responsible gaming and provides a range of tools to help members manage their betting activity in a healthy way. As a member, you have the right to use the following tools at any time through your account settings:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum deposit limit for a specified period.
• Loss Limit: Set a maximum allowable loss within a specified period.
• Betting Limits: Set a maximum amount per single bet.
• Cooling-Off Period: Temporarily suspend access to your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Close your account for an extended period or permanently.

Ubet Wallet will not send any promotions or marketing offers to members who have activated any of the betting management tools above. Your decision to reduce your betting activity will always be fully respected. For more information, visit the Responsible Gaming us.

Ubet Wallet reserves the right to suspend or close any member's account without prior notice if one or more of the following situations occur:

• Breach of any part of these Terms & Conditions.
• Fraud, money laundering, or any other illegal activity.
• Attempting to exploit the bonus system or platform bugs.
• Multiple accounts under a single individual.
• False or misleading registration information.
• Threats, abusive language, or inappropriate behaviour directed at staff or other members.

Members who wish to voluntarily close their account may do so by contacting our support team via live chat. Any valid fund balance in the account will be returned to the member via their registered payment method once the compliance review is complete.

The Ubet Wallet platform is provided "as is" and Ubet Wallet makes no warranties or representations regarding the suitability, reliability, availability, accuracy, or security of the platform for any specific purpose.

Ubet Wallet shall not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Service disruptions or unexpected downtime.
• Financial losses resulting from betting decisions.
• Unauthorized access to your account resulting from your own negligence.
• Reliance on inaccurate information from external sources.

Ubet Wallet's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the liability claim.

Should any dispute arise between a member and Ubet Wallet regarding use of the platform, financial transactions, or any aspect of our services, we encourage resolution through the following process in sequential order:

• Step 1 – Customer Support: Contact our support team via live chat or email at support@ubetwallet.best with your dispute details. We are committed to responding within 24 hours.
• Step 2 – Management Review: If the issue remains unresolved at the customer support level within 5 working days, the dispute will be escalated to the management team for further review.
• Step 3 – Arbitration: If internal resolution is unsuccessful, both parties agree to refer the dispute to independent and binding arbitration in accordance with the established procedures.

While the dispute resolution process is ongoing, Ubet Wallet will retain all relevant transaction records and will not permit any alteration of that data.

Ubet Wallet reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. For material amendments — meaning changes that significantly affect members' rights or obligations — at least 14 days' notice will be given before the changes take effect.

Amendment notices will be delivered through one or more of the following methods:

• Email the address registered to your account.
• In-platform notifications upon login.
• Announcement banners on the ubetwallet.best homepage.

It is the member's responsibility to ensure the email address registered to their account remains active and up to date in order to receive any amendment notices. Continued use of the platform after the effective date of any amendment shall be deemed unconditional acceptance of the revised terms.